Ezulwini – Domestic tax collections in Eswatini have more than tripled over the past decade, rising from E4.79 billion in the 2012 slash 13 financial year to E15.72 billion in 2025 slash 26, according to the Eswatini Revenue Service.
The revenue body confirmed that it closed the 2025 slash 26 financial year with E15.7 billion in total collections, marking a 7.6 percent increase from the previous year. The figures point to steady growth in locally generated revenue at a time when external receipts remain uncertain.
Long-term Domestic Revenue Growth
Eswatini Revenue Service (ERS) | Values in E’ Billions 
Commissioner General Brightwell Nkambule said the outcome follows disciplined implementation across domestic tax and customs operations, ongoing engagement with taxpayers and the continued efforts of staff. He said the contribution of taxpayers remains central to funding government programmes and national development priorities.
Over the years, domestic revenue collections have shown consistent growth from E4.79 billion in 2012 slash 13 through successive financial years to E15.72 billion in 2025 slash 26. This upward trend strengthens the country’s capacity to finance its budget using internally generated resources.
The growth comes against the backdrop of fluctuating receipts from the Southern African Customs Union. SACU revenues declined by 20.4 percent, dropping from E13.07 billion in 2024 slash 25 to E10.40 billion in 2025 slash 26. The volatility of SACU income has long posed planning challenges for government, making domestic revenue a more reliable anchor for fiscal stability and service delivery.
During the reporting period, ERS paid out E3.49 billion in refunds to taxpayers. Of this amount, E3.48 billion went to Value Added Tax refunds while E6.37 million was refunded in income tax. The authority said timely refunds support business cash flow, safeguard taxpayer rights and strengthen confidence in the tax system. Refund payments have increased over recent years, rising from E2.53 billion in 2023 slash 24 to E3.02 billion in 2024 slash 25 and now to E3.49 billion in 2025 slash 26.
Service delivery indicators also improved. ERS recorded a Net Promoter Score of 83.96 percent for 2025 slash 26, up from 77.3 percent the previous year. The score, which measures customer satisfaction and likelihood to recommend services, has climbed steadily from 49.40 percent in 2022 slash 23 to 62.55 percent in 2023 slash 24, then 77.3 percent and now close to 84 percent.
The authority plans to widen feedback channels and refine service platforms as part of efforts to strengthen voluntary compliance and improve the client experience.
“We sincerely thank our compliant taxpayers and traders whose contributions keep the country working,” said Nkambule. “Our focus is clear: protect the tax base, improve fairness, raise service standards, and strengthen compliance so that the country can fund its priorities with certainty.”
ERS has encouraged taxpayers seeking assistance to contact its service centres or use its official communication channels for support.
